Privacy Policy – Cotton Silver

At Cotton Silver, we prioritize the protection and confidentiality of the personal information provided by our website/app users. This Privacy Policy outlines how we collect, use, safeguard, and potentially share the information we gather.

1. Information Collected

a. Personal Information: We collect various types of personal information, which may include:

• Name
• Contact details (email address, phone number)
• Shipping/billing address
• Payment information (credit/debit card details, PayPal information)
• Account credentials (username, password)

2. Information Collection

a. Direct Collection: Users provide personal information voluntarily during account creation, purchase transactions, newsletter subscriptions, or when contacting our customer support.

b. Automatic Collection: We may use cookies, web beacons, or similar technologies to automatically collect certain information, including:

• IP address
• Device information (browser type, operating system)
• Website usage data (pages visited, time spent on the site)

3. Use of Collected Information

a. Order Processing: Personal information is utilized for processing orders, facilitating purchases, and providing customer support related to transactions.

b. Communication: We may use collected information to send essential notifications about orders, updates on products or services, and marketing communications if users have opted in for such communications.

4. Information Security

a. Security Measures: Cotton Silver implements industry-standard security measures to protect user information from unauthorized access, alteration, disclosure, or destruction.

b. Secure Transactions: We use encrypted connections (SSL) during the checkout process to secure payment information.

5. Information Sharing

a. Third-Party Service Providers: Cotton Silver may share personal information with trusted third-party service providers to facilitate website/app operations, conduct business activities, or provide services on our behalf (e.g., payment processors, shipping companies). These entities are obligated to maintain the confidentiality and security of the information.

6. User Rights and Choices

a. Access and Control: Users have the right to access, update, or delete their personal information by accessing their account settings or contacting our customer support.

b. Opt-Out: Users can opt-out of receiving marketing communications from Cotton Silver at any time by following the unsubscribe instructions provided in the communication or adjusting communication preferences in their account settings.

Shipping Policy for DSB Enterprises (Cotton Silver)
At DSB Enterprises (Cotton Silver), we aim to provide efficient and reliable shipping services for all orders placed through our online e-commerce store. Please review the following details regarding our shipping policy:

1. **Order Processing:**
a. Once an order is placed, please allow one business days for order processing and verification.
b. Orders are processed and shipped during regular business hours, excluding weekends and holidays.

2. **Shipping Methods and Timeframes:**
a. We offer several shipping options, including standard and expedited shipping, based on the destination and item(s) purchased.
b. Estimated delivery times for each shipping method will be displayed during the checkout process.
c. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

3. **Shipping Rates:**
a. Shipping rates are calculated based on the shipping method selected, the weight and dimensions of the package, and the delivery destination.
b. The shipping costs will be displayed at checkout before the order is finalized.

4. **Order Tracking:**
a. Once your order is shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout.
b. Customers can track their orders using the provided tracking number through our website or the carrier’s website.

5. **Shipping Restrictions:**
a. We currently offer shipping within India and abide by the respective shipping regulations of each location.
b. Some items may be restricted from shipping to certain locations due to legal constraints or carrier limitations.

6. **Incomplete or Incorrect Addresses:**
a. Customers are responsible for providing accurate shipping information.
b. DSB Enterprises (Cotton Silver) is not liable for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for re-shipping of returned packages.

7. **Shipping Delays and Issues:**
a. While we strive to ensure timely delivery, please understand that unforeseen circumstances, including but not limited to natural disasters or logistical issues, may cause shipping delays.
b. In case of any issues or delays with your shipment, please contact our customer support team at [contact email/phone number] for assistance.

8. **International Shipping:**
a. For international orders, customs duties, taxes, or import fees may apply upon delivery. Customers are responsible for any such additional charges levied by their country’s customs authorities.

9. **Policy Revisions:**
a. DSB Enterprises (Cotton Silver) reserves the right to modify or update this shipping policy at any time without prior notice.
b. Any revisions to the policy will be effective immediately upon posting on our website.

Refund Policy for DSB Enterprises (Cotton Silver)
At DSB Enterprises (Cotton Silver), we strive to ensure customer satisfaction with every purchase made through our online e-commerce store. We understand that sometimes circumstances may necessitate a return or refund. Therefore, we have established the following refund policy to address such situations:

1. **Refund Eligibility:**
a. We accept refund requests within [number of days] days from the date of delivery for eligible products.
b. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. **Non-Refundable Items:**
a. Certain items are non-refundable, including but not limited to:
– Products marked as non-returnable or final sale.
– Items that have been used, damaged, or altered after delivery.
– Perishable goods, personalized items, or downloadable software.

3. **Refund Process:**
a. Customers must contact our customer support team at [email protected] to initiate a refund request.
b. Provide the order number, details of the item(s) being returned, and the reason for the return.
c. Our team will assess the request and provide instructions for returning the product.
d. Once the returned item is received and inspected, we will notify the customer about the approval or rejection of the refund.
e. If approved, the refund will be processed to the original method of payment within 3-7 working days.

4. **Return Shipping:**
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
b. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned items.

5. **Damaged or Defective Items:**
a. If the received item is damaged, defective, or incorrect, please contact us immediately upon receipt.
b. Provide photographic evidence of the issue for assessment.
c. We will arrange for a replacement or refund as appropriate without any additional charges.

6. **Cancellation of Orders:**
a. Orders can be canceled within 12 Hours of placement before they are processed for shipment.
b. Once the order is processed, it cannot be canceled, but it can be returned following our refund policy guidelines.

7. **Policy Revisions:**
a. DSB Enterprises (Cotton Silver) reserves the right to modify or update this refund policy at any time without prior notice.
b. The revised policy will be effective immediately upon posting on our website.

By placing an order with DSB Enterprises (Cotton Silver), customers agree to comply with and accept the terms outlined in this shipping policy.

If you have any questions or require further information regarding our shipping policy, please contact our customer support team at [email protected].

This shipping policy is effective as of 01-11-2023 and applies to all orders made through our online e-commerce platform.

Thank you for choosing DSB Enterprises (Cotton Silver)