Return and Refund Policy 

Return Policy for DSB Enterprises (Cotton Silver)
Ensuring customer satisfaction is a priority at DSB Enterprises (Cotton Silver). We understand that situations may arise where returns or exchanges are necessary. Please review our comprehensive return policy below:

1. **Return Eligibility:**
a. We accept returns within 7 days from the date of delivery for eligible products.
b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. **Non-Returnable Items:**
a. Certain items are non-returnable, including but not limited to:
– Products marked as non-returnable or final sale.
– Items that have been used, damaged, or altered after delivery.
– Perishable goods, personalized items, or downloadable software.

3. **Return Process:**
a. Customers must contact our customer support team at [email protected] to initiate a return request.
b. Provide the order number, details of the item(s) being returned, and the reason for the return.
c. Our team will assess the request and provide instructions for returning the product.
d. Upon receipt and inspection of the returned item, we will notify the customer regarding the approval or rejection of the return.
e. If approved, the refund or exchange will be processed according to our refund/exchange policy.

4. **Return Shipping:**
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
b. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned items.

5. **Damaged or Defective Items:**
a. If the received item is damaged, defective, or incorrect, please contact us immediately upon receipt.
b. Provide photographic evidence of the issue for assessment.
c. We will arrange for a replacement or refund as appropriate without any additional charges.

6. **Restocking Fees:**
a. A restocking fee may be applicable for certain returns, especially for large or specialized items. The fee will be communicated during the return process.

7. **Cancellation of Return Requests:**
a. Once a return request is approved and initiated, it cannot be canceled. However, customers can opt for an exchange or refund following the established guidelines.

8. **Policy Revisions:**
a. DSB Enterprises (Cotton Silver) reserves the right to modify or update this return policy at any time without prior notice.
b. Any revisions to the policy will be effective immediately upon posting on our website.

By making a purchase through DSB Enterprises (Cotton Silver)’s online store, customers acknowledge and agree to adhere to this return policy.

For further inquiries or clarification regarding our return policy, please reach out to our customer support team at [email protected].

This return policy is effective as of 01-11-2023 and applies to all purchases made through our online e-commerce platform.

Thank you for choosing DSB Enterprises (Cotton Silver)